Effective Date  : 01.09.26
Last Updated    : 01.09.26
 
At Geckoo, we aim to process and dispatch your order as quickly as possible. Please read the following information regarding order processing, dispatch, and delivery.
 
1. Order Processing
 
Personalised Products
 
Personalised products will generally be dispatched within 10–12 days from order confirmation.
 
Personalisation may require additional preparation and production time. Processing time may vary depending on the complexity of the product and the information provided by the customer.
 
Non-Personalised Products
 
Non-personalised products will generally be dispatched within 5–7 days from order confirmation.
 
2. Delivery Time
 
The delivery time begins after the order has been dispatched.
 
The shipping time may vary depending on the delivery location, courier service, and other external factors.
 
The dispatch timelines mentioned above are estimates and not guaranteed delivery dates.
 
3. Delivery Delays
 
Delivery may be delayed due to circumstances beyond our reasonable control, including:
 

• Courier or logistics delays

• Weather conditions

• Public holidays

• Natural events

• Strikes or service disruptions

• Incorrect or incomplete delivery information

• Remote delivery locations

• Other unforeseen circumstances

In case of a courier delay, we will make reasonable efforts to assist you in tracking and resolving the issue.
 
4. Delivery Address
 
Customers are responsible for providing a complete and accurate delivery address and contact number at the time of placing the order.
 
Geckoo will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete customer information.
 
5. Delivery Attempts
 
If the courier is unable to deliver the order due to the customer being unavailable, providing an incorrect address, or other customer-related reasons, additional delivery attempts may be subject to the courier's policies.
Additional shipping charges, where applicable, may be the responsibility of the customer.
 
6. Damaged Packages
 
If your package appears damaged at the time of delivery, please take photographs or videos of the package and product and contact us as soon as possible.
 
Any damage-related claim will be reviewed according to our Returns & Refund Policy.
 
7. Tracking
 
Where tracking information is available, it will be shared with the customer through the contact details provided during checkout.
 
8. Contact Us
 
For shipping-related questions, please contact us:
 
Geckoo
Email                                   : geckoo.support@gmail.com
Phone/WhatsApp     : 7010988181