Returns & Refund Policy for Geckoo | Personalised Gifts, Home Decor & Lifestyle Products

Effective Date    : 01.09.26
Last Updated      : 01.09.26
 
At Geckoo, we want you to be happy with your purchase. This policy explains when products may be returned or refunded.
 
1. Personalised Products
 
Due to the customised nature of personalised products, they are generally not eligible for return or refund.
However, a personalised product may be eligible for a replacement or refund if:
 

• The product is defective

• The product is damaged during delivery

• The product was incorrectly manufactured by Geckoo

• The product does not match the personalisation details provided by the customer
   

Incorrect names, spellings, photographs, designs, or other information provided by the customer will not be considered a manufacturing error.
 
2. Non-Personalised Products
 
Non-personalised products may be eligible for return or refund within 7 days of delivery if the product is defective or damaged.

The product must be returned in an appropriate condition for inspection and verification.
 
Products that have been used, altered, damaged by the customer, or returned without the required information may not be eligible for a return or refund.
 
3. Damaged Products
 
If you receive a damaged product, please contact us as soon as possible after delivery.
 
To help us process your claim, you may be required to provide:

• Order number

• Photographs of the outer packaging

• Photographs of the damaged product

• Videos or other information showing the condition of the product
   

Our team will review the issue and determine the appropriate resolution.
 
4. Defective or Incorrect Products
 
If you receive a defective or incorrectly manufactured product, please contact us with your order details and supporting photographs or videos.
 
After verification, we may provide a replacement, refund, or another appropriate resolution.
 
5. Return Process
 
If your return request is approved, we will provide instructions regarding the return of the product.
 
Please do not send a product back without first contacting us and receiving return instructions.
 
Returned products may be inspected before a refund or replacement is approved.
 
6. Refunds
 
For approved refunds, the refund will generally be initiated within 3–4 working days after the returned product has been received and verified.
 
The actual time for the amount to reflect in your account may vary depending on the payment method, bank, or payment service provider.
 
Refunds will generally be made to the original payment method used for the order.
 
7. Cancellation
 
Personalised Products
 
Cancellation or modification requests may be accepted only if production has not yet started.
 
Once production has started, cancellation may not be possible.
 
Non-Personalised Products
 
Cancellation requests may be accepted within 24 hours of placing the order, subject to the order's processing status.
Once an order has been dispatched, cancellation may no longer be possible.
 
8. Non-Returnable Situations
 
A return or refund may not be accepted where:
 

• The product is damaged due to misuse or improper handling by the customer

• Incorrect information was provided for a personalised product

• The product has been altered or modified by the customer

• The return request is made outside the applicable return period

• The product does not meet the return conditions mentioned in this policy
   

9. Contact Us
 
For return or refund-related questions, please contact us:
 
Geckoo
Email                                      : geckoo.support@gmail.com
Phone/WhatsApp        : 7010988181