Privacy Policy for Geckoo | Personalised Gifts | Home Decor | Toys & Lifestyle Products
Effective Date : 01.09.26
Last Updated : 01.09.26
At Geckoo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products.
1. Information We Collect
We may collect the following information when you use our website, place an order, or contact us:
- Full name
- Mobile/phone number
- Email address
- Billing and delivery address
- Order and purchase details
- Payment and transaction information
- Information required for personalised products, which may vary depending on the product
- Any information you provide when contacting our customer support
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Create and customise personalised products
- Arrange delivery and shipping
- Process payments
- Send order confirmations and delivery updates
- Respond to customer enquiries and provide customer support
- Improve our products, services, and website
- Prevent fraudulent or unauthorised transactions
- Comply with applicable laws and legal requirements
3. Personalised Products
For personalised products, you may provide photographs, names, text, artwork, logos, or other content.
We use this information primarily to create and fulfil your order. You are responsible for ensuring that you have the necessary rights or permissions to use any photograph, artwork, logo, or other content submitted to us.
We will not knowingly use customer-provided personalisation content for unrelated purposes without appropriate permission.
4. Payment Information
Payments may be processed through secure third-party payment providers.
We do not normally store complete debit card, credit card, UPI, or banking credentials on our servers. Payment information is handled according to the security and privacy policies of the respective payment provider.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment service providers
- Courier and delivery partners
- Website and technology service providers
- Customer support providers
- Government authorities or legal authorities where required by law
We share only the information reasonably necessary for the relevant purpose.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Improve your shopping experience
- Understand website usage
- Analyse website performance
You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.
7. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, loss, or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
8. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- Complete and manage your orders
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Meet legal, tax, accounting, and regulatory requirements
- Protect our business and customers
When information is no longer required, we may securely delete or anonymise it where reasonably possible.
9. Third-Party Services and Links
Our website may use or link to third-party services, such as payment gateways, courier services, analytics tools, social media platforms, or other service providers.
These third parties may have their own privacy policies and terms of use. We are not responsible for the privacy practices or content of third-party websites or services.
We recommend reviewing the privacy policies of any third-party services you use.
10. Children's Privacy
Our website may offer products intended for children. However, purchases and transactions should be made by parents, guardians, or other authorised adults.
We do not knowingly collect personal information directly from children for purposes unrelated to providing our services.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the matter.
11. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, where legally permitted
- Withdraw consent where processing is based on consent
- Raise concerns regarding the use of your personal information
To exercise any applicable privacy rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any updated version will be published on this page with the revised Last Updated date.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
Geckoo
Email : geckoo.support@gmail.com
Phone/WhatsApp : 7010988181
We will make reasonable efforts to respond to privacy-related requests within a reasonable period.